Remember - People Only Mode looks for shapes that look like humans, specifically the head and shoulders region. Only detects it when I move the camera myself. Windows generally block heat sources. I'm 6 foot tall and if I stick my arms up and wave them around sometimes I can get it to detect motion at night, but sometimes not. Follow the prompts in the Ring app to Save the setting. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum. Any suggestions on how to get it to 'see' motion again and therefore record, or perhaps some sort of reset gimmick to bring that function back on line, would be appreciated. The best first step here would be to see if motion is detecting and recording in your event history, but just not notifying. Positioning Your Stick Up Cam. Signal strength is listed as good. In the office, down the street or halfway around the wor My Ring device is facing a window. What can I do? This should certainly resolve any motion detection concerns, assuming the wifi signal in the area is sufficient for operation. VERY frustrating! Ring’s PR people recently sent me the company’s latest product, the Stick Up Cam ($199) and, alas, I’m even less impressed. stick up cam not always detecting motion When I approach my house, there is no recording. Adjustable motion sensors work by identifying visitors based on a change in temperature, and sending a signal to your smart device. Of course the app said, hey, why try reconnecting to the network first. New Ring user here... Set up 2 stick up cams yesterday (newest gen, outdoor, plug-in). I hope this helps! How do I temporarily disable Motion completely? Make sure your device is connected to wifi in the Device Health section of the Ring app. It will capture clear video of visitors' faces, and cover a wide visual area. Once confirmed that motion is absolutely not detecting, and motion settings are optimized for detection, try a power cycle by removing battery and reinserting it. Once confirmed that motion is absolutely not detecting, and motion settings are optimized for detection, try a power cycle by removing battery and reinserting it. Click here for more information regarding the Wedge Kit for the Ring Doorbell 2. Ring Stick Up Cam Battery and Plug-In ; Ring Spotlight Cam Battery ; Customizable Motion Zones for Wired Devices . When I hit "Complete Setup" it just goes back to the screen with the exclamation point and does nothing. For updated information, see our response to COVID-19. The Ring device should be able to see through a window during the day. Hey @BudM! Tap Motion Zones. Make sure the Motion Alerts button is set to the blue “On” position to activate these alerts. I keep receiving false notification from my Ring device when nothing is there. They both appear to be working fine, motion sensor and alerts work fine, video records fine, live stream and audio all check out. I can get a live view on this camera just no motion detection. Verify there is no Motion Schedule enabled during the time of the event. Check your Ring device’s Motion Frequency. The following article answers common questions about Motion Detection as it is used in Ring Battery Devices. The Firmware or Mobile App is Outdated Please go through each setting option to ensure you've optimized all the options available, as well as check for any new features the app might be making you aware of. This could be a car, moving bush, sunlight coming into the video, or shadows moving. Caitlyn_Ring. Does that affect the motion detection? Shop Now Stick Up CamStarts at £179.00 Stick Up Cam Wired Stick Up Cam Battery Stick Up Cam Solar Stick Up Cam Goes everywhere. The following articles answers common questions about Motion Detection as it is used in Ring Powered Devices. If this concern persists, try performing a reset by holding the setup button for 20 seconds. This can work if you're only looking to detect motion in a very small area, but this often results in not detecting approaching visitors or capturing the top of heads when the motion sensors are triggered. If neither of those work, then it is likely a setting on your mobile device. Archived. 0 Kudos Reply. Ring is always working toward improving your home security experience. We do not recommend facing the Stick Up Cam towards a window, as this will impact its ability to accurately detect motion. During the day, your powered Ring device uses Advanced Motion Detection to actively look for objects within the defined Motion Zones you set. If there is no record, your Ring device didn’t capture an event during that time. I have four other Ring cameras that all work fine, so the problem isn't ports. Used the app to 'shut it down' for 30 minutes, and then back on. Review the Event History on the Dashboard to ensure that there is a record for the motion that took place during the time of the motion. Use the motion range slider to set the range your Stick Up Cam will cover. Your Stick Up Cam can detect motion as far away as 30 feet. What good is a security camera that doesn't work at night? icon is displayed and it says "Please complete the final setup steps for your xxx" (where "xxx" is the camera name). The motion detection on powered Ring devices can detect motion up to 30 feet away from the camera. I did push the 'reset' button, and ended up at the same place. When Stick Up Cam is mounted too high, it often gets angled sharply downwards. What can I do? It's important that you mount your Stick Up Cam in a location that will allow it to detect the motions that are most important to you, such as when people enter your property. Highlighted. Relocated a 'shut down' stick up cam today. My Motion Zones are active, but I am not receiving any alerts. You will see a clock icon next to your Ring device on the dashboard of the Ring app if there is an active Motion Schedule set to the current time. For updated information, see our response to COVID-19. I just bought a battery stick up cam for the driveway on Prime Day. If there is something that constantly triggers the Ring device, you may need to lower the Motion Frequency to either Standard or Light. When I look at either cam in the Ring app and go to Settings (the gear icon), the little red "!" This just started today. The blue lights where not showing on any of the camera's. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. With the way the motion detection works, the sunlight through the window is going to throw off the motion sensors. Is your device is not set up for People Only Mode, there is likely something within the Motion Zone triggering the motion. This is certainly an odd occurrence to hear of neighbors! Can you share a screenshot of the Motion Zones you have set in the Ring App, and let us know what your Motion Frequency is? Ring Stick Up Cam is not detecting motion when facing a window. When I approach my house, there is no recording. Open the Ring application, and select your Ring device. Once I have a bit more information, I'd be happy to offer some help! Review the Event History on the Dashboard to ensure that there is a record for motions that took place during that time. There are a couple scenarios when this can happen: Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

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